Delivery Time Frames
ALL QUOTED TIME FRAMES ARE ESTIMATES. NO EXCEPTIONS
Quoted shipment and delivery timeframes are intended to serve as typical estimates, not deadlines or promises. Our time estimates should not be perceived as promised under any circumstances. Please be aware and keep this in mind when ordering.
If you have an urgent arrival deadline: please get confirmation from us before placing your order so that rush processing can be arranged. Rush processing puts you ahead of other orders in the que and is offered for free if possible, but it's NOT guaranteed. Shipping will not be refunded for any reason related to rush processing.
- Most in-stock orders are shipped same-day or within 1 business day.
- Processing before shipment may take longer depending on circumstances.
- We ship business days Monday-Friday.
- The cutoff time for possible same-day processing is 1PM EST.
Please note: Although most orders are shipped on the same day the order is placed, we can't 100% guarantee same-day shipments.
In the event that there is a delay with an item in your order, we may split the order into multiple shipments to get more important items to you quicker. We usually do this at no extra cost to you.
Shipping Carriers & Rates
We use UPS and the US Postal Service to ship orders directly to your door. The rate estimated and/or charged for the shipping of your order is retrieved directly from the carrier's servers, calculated based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Parts Protection Guarantee
We guarantee that your package will arrive with its contents in-tact and undamaged. During packing, we take into account the rough handling that packages sometimes receive from carriers during transit. If your order arrives with damaged or missing parts, we accept responsibility and will make right the situation with you first, then we'll take care of things with the carrier afterwards. To qualify under this protection, we ask that you take pictures of the roughly handled package and have the deliverer record the condition of the package at the time of acceptance.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders using First Class USPS mail will not have tracking numbers.
Pre-assembled or Bagged Items
We may preassemble items in your order to help protect against the rough handling during shipping. Sometimes boxes get torn during shipping, and smaller items can be lost. So at the time of shipping we may bundle or preassemble items together when possible. However, any preassembly doesn't constitute advice as to how it should be installed.
Correctness of final installation is ultimately the responsibility of the customer. Please make notes of how the original parts on your machine are assembled as a reference when installing to help ensure there are no problems.
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