Shipping Policy

Shipment Schedule

  • Most in-stock orders are shipped same-day or within 1 business day.  
  • Processing before shipment may take longer depending on circumstances.  
  • We ship business days Monday-Friday.  
  • The cutoff time for possible same-day processing is 1PM EST.

   Please note: Although most orders are shipped on the same day the order is placed, we can't 100% guarantee same-day shipments.

Back-orders

In the event that there is a delay with an item in your order, we may split the order into multiple shipments to get more important items to you quicker. We usually do this at no extra cost to you.

Shipping Carriers & Rates

We use UPS and the US Postal Service to ship orders directly to your door. The rate estimated and/or charged for the shipping of your order is retrieved directly from the carrier's servers, calculated based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Parts  Protection Guarantee

We guarantee that your package will arrive with its contents  in-tact and undamaged. During packing, we take into account the rough handling  that packages sometimes receive from carriers during transit. If your order  arrives with damaged or missing parts, we accept responsibility and will make  right the situation with you first, then we'll take care of things with the  carrier afterwards.  To qualify under this protection, we ask that you take pictures of the roughly handled package and have the deliverer record the condition of the package at the time of acceptance.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that  orders using First Class USPS mail will not have tracking numbers.

Pre-assembled or Bagged Items

We may preassemble items in your order to help protect against the rough handling during shipping.   Sometimes boxes get torn during shipping, and smaller items can be lost. So at the time of shipping we may bundle or preassemble items together when possible.  However, any preassembly doesn't constitute advice as to  how it should be installed. 

Correctness of final  installation is ultimately the responsibility of the customer. Please make notes of how the original parts on  your machine are assembled as a reference when installing to help ensure there are no problems.