Jhoward wrote: ↑
Thu Mar 22, 2018 12:41 am
I am giving Buggydepot 1 Star for their website and difficulty to contact, I am sure that the harness probably works with instructions.
John, I disagree. I don't write instructions for parts that are intended to be direct replacements, and install the same way that they are removed. And I (can't possibly) respond to every one-off technical question.
There is a line between supporting my product, and subsidizing a person's buggy ownership.
A percentage of guys think that if they buy a $40 switch (or a $100 harness) that the part price somehow obligates me to give hours of my time dedicated to their issues. To be clear, I can't dedicate any time to reviving a $200 basket case bought on Craigslist. That responsibility is with the owner of the machine.
I used to help in those situations. Back then, I felt that if the customer expected it, I should live up to it.
That was wrong, and turned out to be a bottomless pit of effort. I would regularly be on the phone with customers until 2AM on Friday nights, helping them get their machine working in time for their ride the next day. For free.
The reason on their end for that expectation was always "because they bought the part from me". That's BS, John. Around 2010 I started ignoring unreasonable support requests.
Think about your situation for a second. You took the leap on a Yerf Dog wiring harness for your SUNL, a completely different machine. Why are you giving me a 1-star review based on the expectation that I provide instructions that are a one-off for your situation?
Even if you are dissatisfied with not getting a response, this transaction should be 3-stars minimum. You got the parts as ordered, and on time.
Again, you paid for parts. Personalized technical support isn't included in the price of any part.
It's extra. The aspects of BD (site and tech response) that you're complaining about are free. You didn't pay for them.
So.. when we go out of business because less than nine (9x) 1-star reviews (over 40k transactions) can pull us down to a 3-star average, where are you going to get your chassis harnesses? At a certain rating level, people are going to stop buying. A single 1-star review carries the same weight as ten 5-star reviews. This stuff is serious. One more bogus 1-star and we're in the 3's.
I think this is a good example where 1-star reviews are handed out way too easily (and in other situations it's done maliciously), when expectations are the problem. It also raises the point that I need more of my normal everyday customers to write their own reviews. If you like what I'm doing here, drop a quick rating and a few words.
Or this could all go away. One more negative and we're going to be in the 3's. The power 9 people versus the silent 40,000 in reviews is way out of balance.
· Buggy Depot
· Enthusiast owned and operated since 2005
Would you recommend Buggy Depot to other buggy owners?
If our work and support helps keeps your machine running, consider leaving us a review to tell others!
People speak up on their own when there is a problem. But who represents the thousands of positive interactions for every one negative? You do! Your opinion helps us keep this level of support going. Share your experience!