Update 5/9/18:
Travis,
Your honesty says a lot. I think and feel that people need to be aware of it. When you say that you have done more than most companies would, you're absolutely right and, for that I feel you should be recognized. If I was to re rate buggy depot, I would have a hard time putting it in the correct category. I'll let you decide on the final placement.
Re rating the company is tough at this point. The Honesty and INTEGRITY of the owner (Travis) deserves a 5 star rating. Travis could have told everyone that my measurements and pics were wrong or fake but he didn't. The company made a mistake and he publicly admitted it. Most people would not have done this.
When it comes to fabrications and saving older buggies, Travis is pure genius. The reverse set up that he came up with for my Tomberline Crossfire R is impressive to say the very least. If it wasn't for the kit that he created, I would be stuck with a buggy that would only go forward. Most of us in this hobby can agree, reverse is almost an necessity! Especially when it is our children that are running the karts!
I personally feel that the company itself could improve in a few areas so my rating for the company would be a 4 star rating.
Keeping in mind these are based on my experience and my thoughts, I feel that the company could improve on the following:
1. The company is hard to reach via phone or email. I'm not sure if this is due to technical difficulties or just the lack of response.
2. The company should take care when packaging and sending out merchandise. When it appears that everything was simply thrown in a box and shipped without concern, it makes the consumer weary and/or concerned.
3. The company could improve on quality control. Twice I either received the wrong parts or missing parts.
Though there was frustrations and a lot of back and forth, Buggy Depot took time to correct any issues and time to ensure that the customer (myself) was satisfied.
Original 1-star Review:
***WARNING*** if you want to receive parts in a timely manner and want everthing that you ordered and paid for, DO NOT BUY FROM BUGGYDEPOT! Originally I purchased a 175cc engine, paid extra $60 for a longer output shaft and have it installed. Almost a month later my engine arrived. Unknown to me at the time, they did not give me or install the larger out put shaft that I paid for. Upon arrival I learned that their "verified fit" engine needed a conversion kit in order to "fit" my buggy. Later I went ahead and purchased the conversion kit needed to get my buggy running. Once again I waited a month for my order to ship. When I finally recieved my order, it appeared as if everything was just thrown in a box that was to small and shipped out. As I unpacked my long awaited order I realized that I was missing the chain, the shift lever, and the nuts and bolts that mount the brackets. To my suprise there also sat the larger output shaft that I paid for and paid to have installed. Fusterated, I called the business and spoke with sammy. After I explained to her what had happened, she apologized, offered to send my missing items, and even offered a $30 store credit. Even though the cost of the output shaft installation was $40, I accepted what she offered. (I wasnt complaining for a free handout. I just wanted my parts) unfortunatly here we are again. 2 weeks, a few e-mails ,and numerous phone calls later, I have yet to recieve my store credit. These folks are obviously in no hurry to take care of their customers. After the fact, I've read very simular rating and reviews from other customers. This seems to be a continuous issue with this company. Im even left questioning whether I recieved the correct engine and, they have no way of verifying that I did. I honestly belive that i recieved a 150 cc engine insted of the 175cc that I paid for. Unfortunately the only way to know for sure is by disassembling this brand new engine and looking for a stamp on top of the piston.
Review By: Bobby Stephens
Travis,
Your honesty says a lot. I think and feel that people need to be aware of it. When you say that you have done more than most companies would, you're absolutely right and, for that I feel you should be recognized. If I was to re rate buggy depot, I would have a hard time putting it in the correct category. I'll let you decide on the final placement.
Re rating the company is tough at this point. The Honesty and INTEGRITY of the owner (Travis) deserves a 5 star rating. Travis could have told everyone that my measurements and pics were wrong or fake but he didn't. The company made a mistake and he publicly admitted it. Most people would not have done this.
When it comes to fabrications and saving older buggies, Travis is pure genius. The reverse set up that he came up with for my Tomberline Crossfire R is impressive to say the very least. If it wasn't for the kit that he created, I would be stuck with a buggy that would only go forward. Most of us in this hobby can agree, reverse is almost an necessity! Especially when it is our children that are running the karts!
I personally feel that the company itself could improve in a few areas so my rating for the company would be a 4 star rating.
Keeping in mind these are based on my experience and my thoughts, I feel that the company could improve on the following:
1. The company is hard to reach via phone or email. I'm not sure if this is due to technical difficulties or just the lack of response.
2. The company should take care when packaging and sending out merchandise. When it appears that everything was simply thrown in a box and shipped without concern, it makes the consumer weary and/or concerned.
3. The company could improve on quality control. Twice I either received the wrong parts or missing parts.
Though there was frustrations and a lot of back and forth, Buggy Depot took time to correct any issues and time to ensure that the customer (myself) was satisfied.
Original 1-star Review:
***WARNING*** if you want to receive parts in a timely manner and want everthing that you ordered and paid for, DO NOT BUY FROM BUGGYDEPOT! Originally I purchased a 175cc engine, paid extra $60 for a longer output shaft and have it installed. Almost a month later my engine arrived. Unknown to me at the time, they did not give me or install the larger out put shaft that I paid for. Upon arrival I learned that their "verified fit" engine needed a conversion kit in order to "fit" my buggy. Later I went ahead and purchased the conversion kit needed to get my buggy running. Once again I waited a month for my order to ship. When I finally recieved my order, it appeared as if everything was just thrown in a box that was to small and shipped out. As I unpacked my long awaited order I realized that I was missing the chain, the shift lever, and the nuts and bolts that mount the brackets. To my suprise there also sat the larger output shaft that I paid for and paid to have installed. Fusterated, I called the business and spoke with sammy. After I explained to her what had happened, she apologized, offered to send my missing items, and even offered a $30 store credit. Even though the cost of the output shaft installation was $40, I accepted what she offered. (I wasnt complaining for a free handout. I just wanted my parts) unfortunatly here we are again. 2 weeks, a few e-mails ,and numerous phone calls later, I have yet to recieve my store credit. These folks are obviously in no hurry to take care of their customers. After the fact, I've read very simular rating and reviews from other customers. This seems to be a continuous issue with this company. Im even left questioning whether I recieved the correct engine and, they have no way of verifying that I did. I honestly belive that i recieved a 150 cc engine insted of the 175cc that I paid for. Unfortunately the only way to know for sure is by disassembling this brand new engine and looking for a stamp on top of the piston.
Review By: Bobby Stephens
This account grabs Buggy Depot reviews from across the web, and posts them here.