• KAZUMA POWER.COM deliberately misleading supplier!

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 #9492  by redfishlost
 Thu Apr 12, 2012 4:43 pm
:yikes: Check out this supplier's treatment of cash customer! Don't make the same mistake I did.......avoid at ALL COST
Order History
03/28/2012 New Order
03/29/2012 New Order Thank you for ordering! We began processing your order as soon as you placed it.
For this reason, orders cannot be changed or cancelled once they are placed.
You will receive a shipping confirmation e-mail as soon as we ship your order.
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Estimated Delivery Date: Apr. 06, 2012 - Apr. 10, 2012
03/29/2012 Processing
03/29/2012 Approved Transaction #

Authorization Information
Authorization Date & Time: Thu Mar 29, 2012 6:55:28pm (PDT)
Amount: $73.85 USD
Authorization Type: Authorize & Capture
Gateway Message: This Transaction has been approved.
Authorization Message: EXACT MATCH
AVS: Address (Street) and 5 digit ZIP match.
CVV: No Card Code Verification Response.
03/29/2012 CSR Support I had checked the space for GUARANTEED 2-3 day delivery.......if I wanted to wait over a week I would have checked the standard mail by USPS_
Can my order be expedited as I had though was selected?

Thanks!
03/30/2012 Approved We are very sorry for the Delay, we will notify you with a tracking number as soon as possible.

thanks
03/30/2012 Printed Want to manage your order online?
If you need to check the status of your order or make changes,
please visit our home page and click on My Orders at the top of any page.
Find the notes/comment box and update with your changes or requests you may have.
If you ever need to return an order, use the same procedure above and enter your order
comments/notes box, then click the update button.
Thanks again for shopping with us.
03/30/2012 [Out] Line marked The exhaust is shipping separate.
03/30/2012 Shipped
04/03/2012 CSR Support Just when is my exhaust going to ship?
The message below states exhaust to ship separately.....whats up with that?
Who changed my shipping orders?
I ordered both items to be shipped 2-3 day GUARANTEE!
Guess that's some sort of joke!
This will be my last order from you.....not at all professional.
I will make sure to post this on all the buggy forums!
Thanks for a very disappointing experience.
If you believe me to be in error please see attached ORIGINAL ORDER REQUEST AS SET TO ME FROM KAZUMA POWER.COM

Order Number:
Detailed Invoice: http://www.kazumapower.com/account_hist ... _id=572321
Date Ordered: Wednesday 28 March, 2012

Products
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1 x Exhaust System #10 - Cyclone 150 Go Kart Exhaust System (EP332-10) = $49.95
1 x *Ignition Coil - High Performance - Honda Style (IC289-50) = $12.95
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Sub-Total: $62.90
Guaranteed Express (2-3 Business Day Guaranteed): $20.95
Total: $83.85

Delivery Address
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United States

Billing Address
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United States

Payment Method
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Major Credit Card, VISA, MASTERCARD or DISCOVER
04/08/2012 CSR Support Dear Vernon Leonard-drop,

KazumaPower.com
------------------------------------------------------
Order Number:
Detailed Invoice: order_id=
Date Ordered: Wednesday 28 March, 2012


------------------------------------------------------
Package tracking number(s):

The new messages for your order are:


Your order has been updated to: Shipped

If necessary, you may also update your order with any comments or special instructions
by following the link above (login required).
OR contact our customer service reps at:
1-618-529-8000.
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PLEASE HAVE YOUR ORDER NUMBER AVAILABLE
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Customer Service is available Monday thru Friday.
Open 9am to 5pm Central Standard Time.
------------------------------------------------------------------------------------
Credit Card payments are processed by HighRpmRacer, Inc.
Credit Card billing statements will display:
(HIGHRPMRACER, INC 618-893-2424).
------------------------------------------------------------------------------------
Orders are usually updated with the following order status or steps:
1- NEW ORDER RECEIVED, 2-PAYMENT APPROVED
3-ORDER NEEDS SHIPPED, 4-SHIPPED IN FULL.
-------------------------------------------------------------------------------------
When your order is shipped, your tracking numbers or delivery confirmation numbers
will be sent to your email address on file and also displayed on your order details.
Orders with multiple items may ship from different warehouses (split shipments) and
several tracking numbers will be posted to your account and emailed.
Follow the link above (login required) to view these order update postings
or tracking numbers.
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THIS IS AN AUTOMATED EMAIL SYSTEM
REPLIES TO THIS EMAIL ADDRESS WILL NOT BE RECEIVED
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QUESTIONS OR CONCERNS ABOUT YOUR ORDER---DO THIS
Log into your account by following the link above using your email address on file
and use the password that was sent in the Welcome Message Email.
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LOST PASSWORDS---Log in page has a link for receiving a new password.
Follow instructions for lost paswords on the web-site Login Page.
Or click on MY ORDERS on the Home Page for Log In instructions.
Customer Service 9-5 CST. Phone 618-893-2424
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WE APPRECIATE YOUR BUSINESS!
THANK YOU FOR YOUR ORDER!
This above receipt states "SHIPPED IN FULL" when the hell is my exhaust going to arrive?.....my order was on the 28th of March.
Call me 813.XXX_XXXX....if it doesn't come by Tuesday April 10th you might as well refund my cash as I will have lost the customer for which it was intended and no longer require the item.

__________________________________________________
04/10/2012 CSR Support After waiting for 13 days I contacted the CSR and she stated she would give me a tracking number .......here it is the following day the final day my merchandise was scheduled to arrive (according} to their notice to me and NO MERCHANDISE imagine that.
I will start my negative post today and see that know one else is suckered into ordering merchandise from this lame internet scammer.
Spoke with another CSR today(April 10th) and was informed they have a container from China that will arrive sometime in the next (2) weeks.
Also stated that she would give my request to her manager........this does not help me from losing the valued client which my part was for.
04/10/2012 CSR Support YOUR OWN AD STATES
Exhaust System #10 - Cyclone 150 Go Kart Exhaust System
IN STOCK
Only $49.95
IN stock means MAYBE sometime this year.......MAYBE!
04/10/2012 Updated I'm checking on this and will update you this afternoon. I apologize for the delay.
04/12/2012 CSR Support This afternoon huh?
You must be mistaken with later this month.... who knows.......millions out of work and you cant even provide paid for merchandise.\ or any other useful information.
Sad oh so sad!
Hmmmmmmm........another day and no merchandise.
Imagine that!
No contact,no shipping confirmation number........nothing.......looks like this is a good place to open a parts store.
Must be nice to have a job where know one checks what you do ......or in this case DON"T DO!
Very bad for business : (
My exhaust from MRP arrived today .....so I no longer require the scrap you have held from me for the last (3) weeks......put my cash back on my card and don't bother to contact me any more.....as if you ever have!
I cant wait to slam this store all over the internet!